Return policy
GemVibra
We want you to love your GemVibra piece. If you are not completely satisfied, please read the policy below to understand your return and refund options.
Please note that all returns and exchanges are subject to the conditions outlined here. Make sure to review before initiating a return.
Eligibility
Which items can be returned?
Eligible items are those purchased directly from GemVibra and returned within the return window stated on our official return policy page. Items must be unused, in original condition, and in original packaging.
Are customized items eligible?
Personalized or customized items are generally not eligible for return unless they arrive damaged or defective. Please contact us for special cases.
Return Process
How do I initiate a return?
Contact our support team at support@gemvibra.com with your order number and reason for return. Do not send items back without receiving return instructions.
Do I need to pay for return shipping?
Return shipping costs are typically the responsibility of the customer unless the item is damaged, defective, or we made a shipping error. Check your return instructions for specifics.
What happens after my return is received?
Once your return is received and inspected, we will notify you about the approval or rejection of your refund. Approved refunds are issued to your original payment method.
Exchanges & Cancellations
Can I exchange an item?
Eligible exchanges may be available depending on stock and item type. Contact support first to arrange an exchange.
Can I cancel my order?
Orders can only be canceled before they enter processing or shipment. Contact our support team immediately if you wish to cancel.
We hope you love your GemVibra piece. If not, following these steps ensures a smooth and easy return or exchange process. Your satisfaction and the symbolic meaning of your jewelry are important to us.